The dos and don’ts of offshore governance

David Wood, director of systems development for Otis Elevator, knows about outsourcing to India – he’s got a decade of experience under his belt. Below is Wood’s list of dos and don’ts for CIOs who want to set up a governance model for monitoring offshore vendors.


• Make sure that there is an executive sponsor for outsourcing, usually the CIO.

• Assign responsibility for managing the outsourcing activity, the primary interface between the vendors and your company.

• Form a steering committee made up of the CIO and key business executives – and meet regularly. Review vendor metrics, progress and strategic directions.

• Make sure that project governance is also in place – typically managed by an IT lead and a business lead – for each project.


• Assume the vendor can replace all members of your staff.

• Assume that a vendor does not require both long-term and day-to-day management and direction.

• Assume that vendors will always make decisions with your best interests at heart.

• Assume that the vendor needs to be managed in an adversarial way. The vendor becomes an extension of your team. Govern it wisely and often in the way you would govern your own employees.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

Empowering the hybrid workforce: how technology can build a better employee experience

Across the country, employees from organizations of all sizes expect flexibility...

What’s behind the best customer experience: How to make it real for your business

The best customer experience – the kind that builds businesses and...

Overcoming the obstacles to optimized operations

Network-driven optimization is a top priority for many Canadian business leaders...

Thriving amid Canada’s tech talent shortage

With today’s tight labour market, rising customer demands, fast-evolving cyber threats...

Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now