Sunday, November 28, 2021

Technology vendors move into consulting

Technology vendors walk a dangerous line. If a new implementation fails, regardless where the fault lies, they are most often caught holding the ball. Systems integrators and resellers are often the first help call, but when all else goes wrong the creator of the technology is blamed for the insufficiencies of the solution, and never mind that it might be resistant employees or faulty processes causing the mayhem.

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Jim Love, Chief Content Officer, IT World Canada
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