Special delivery? I think not

I don’t know why people think I need to see their name in bold when they send me e-mail. Or why they think I’ll be impressed if they have a logo on their electronic stationery. Unless someone is sending me a picture, I wish the person would stick to plain text e-mail. I’ve felt this way for a while on general principles, but now a number of security problems are strengthening my opinion.

Multi-purpose Internet Mail Extensions (MIME) is an annoying standard. The use of Internet Engineering Task Force MIME e-mail between consenting adults is fine. It’s a useful way to send a picture of the family to grandma. But unless the sender knows what software the receiver uses, MIME can be a way to standardize the transmission of gibberish. If you send me a perfectly standards-compliant MIME message containing an AutoCAD drawing, you have sent me standards-compliant gibberish because I don’t have AutoCAD support on my machines.

MIME is also a way to standardize the transmission of maximally inefficient messages. It’s not all that unusual for me to get a message of more than one million bytes whose useful content is less than 200 characters. The rest is Microsoft Word overhead and fancy stationery complete with multi-colour logo and a list of corporate management. It sure is pretty, but it’s no more informative than just sending the 200-character message by itself. Getting such a message does not put me in a cooperative mood, especially if it just took me 10 minutes to download it to my desktop in a hotel room. Transmission efficiency is higher if the message is in HTML (the Web protocol), but unless you are using a Web-based mail reader – which I do not – the message looks like a newspaper that was used to wrap up an order of fish and chips.

So for message size, software compatibility and message readability reasons, I’ve always asked people to send me plain text e-mail. But now there is a growing number of privacy and security reasons to insist on it. MIME-transmitted Word files can be full of viruses, executables can destroy your disk and HTML messages can tell the sender when you open the message and even send a copy back to the sender of any comments you might add when forwarding the message to someone else. None of these problems occur if it’s a plain text message.

It’s particularly annoying that many e-mail packages come preconfigured to be in abuse mode, and it can be hard to figure out how to tell them not to send pretty messages. Finally, to me it’s a sign of ignorance or arrogance to send nontext messages to mailing lists. The sender is implicitly assuming that all list subscribers use the same software they do and that they all want to waste download time.

Bradner is a consultant with Harvard University

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Previous article
Next article

Related Tech News

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Featured Reads