The Information Technology Excellence (ITX) Awards are designed to recognize exemplary IT solutions in organizations across Canada. In September, we took an inside look at this year’s overall winner, the London Police Service, which took top honours for the “Mobile Policeman”, an initiative that is now serving as a model for police agencies across the continent. Also last month we profiled one of the three ITX honourable mentions, TST Expedited Services. TST took home honours for the launching of TSTracs, a Web-enabled emergency freight management system that enables customers to create and track their orders in real time, right down to the exact location of the truck, anywhere in North America.

Next up are Canada Life Assurance, which reduced turnaround time on new quotes from 24 hours to 20 minutes with the launch of its “Rewards System”, and Air Canada and its self-service airport kiosk initiative, “Express Check-in”, which has greatly reduced check-in time for air travellers.

The ITX Awards are a collaborative effort between CIO Canada publisher LTI, the Conference Board of Canada and The Globe and Mail. Judges include seasoned professionals from the business, IT and academic communities. The 2000 ITX Award winners were f