Siebel counters reports about service

CRM software maker Siebel Systems Inc. went on the offensive recently in an effort to quash reports that its customer satisfaction reviews were less than stellar.

The reports stem from data in a confidential, Siebel-sponsored survey, which the company says was unlawfully leaked.

“Someone has taken, selectively, eight pages of the 75-page report, clearly marked ‘confidential,’ and over the past month systematically leaked it to members of the financial community, press and analyst community,” said Nitsa Zuppas, senior director of public relations at Siebel. “It was clearly stolen and leaked. It was a violation of the law, and we have the FBI looking into it.”

The software maker didn’t dispute the authenticity of the leaked data, but says it was taken out of context.

“In any given survey what we’ve seen is a couple of problem areas,” said Steve Mankoff, senior vice-president of technical services at Siebel. Mankoff stressed that overall, Siebel’s customer satisfaction scores were extremely positive.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

Stemming the tide of cybercrime

By: Derek Manky Technology continues to play a significant role in accelerating...

Power through a work-from-anywhere lifestyle with the LG gram

“The right tool for the right job” is an old adage...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now