Sunday, January 23, 2022

Siebel counters reports about service

CRM software maker Siebel Systems Inc. went on the offensive recently in an effort to quash reports that its customer satisfaction reviews were less than stellar.

The reports stem from data in a confidential, Siebel-sponsored survey, which the company says was unlawfully leaked.

“Someone has taken, selectively, eight pages of the 75-page report, clearly marked ‘confidential,’ and over the past month systematically leaked it to members of the financial community, press and analyst community,” said Nitsa Zuppas, senior director of public relations at Siebel. “It was clearly stolen and leaked. It was a violation of the law, and we have the FBI looking into it.”

The software maker didn’t dispute the authenticity of the leaked data, but says it was taken out of context.

“In any given survey what we’ve seen is a couple of problem areas,” said Steve Mankoff, senior vice-president of technical services at Siebel. Mankoff stressed that overall, Siebel’s customer satisfaction scores were extremely positive.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada

After being all-digital last year, the Consumer Electronics Show is back in Las Vegas for 2022. Find all the latest news and announcements from the showroom floor at CES 2022.

Related Tech News