That little detail!
At this bank, IT tries to troubleshoot problems in remote branches over the phone. But when a router goes down and employees at the branch can’t seem to get it working no matter how many procedures they’re walked through, pilot fish has a tech make the hour-plus trek. “On arriving, the tech found the router in a janitor’s closet that was drenched with water from recent rain,” says fish. “On the floor there was an inch of water that the UPS sat in, and he actually poured water out of the router. It was amazing that no one got electrocuted — and even more amazing that no one had found water-drenched machines worthy of mention during troubleshooting.”
Manager complains to pilot fish that “my Internet is broken.” He wants to know why he “can’t find archery supplies on the Internet,” says fish. “I give him a stern look — this is on company time — and look at the search window, where the phrase ‘archy supplyies’ is in the input box. I tell him it helps if you get the spelling correct. He replies, ‘C’mon man, you know I’m not good with computers.’
Pilot fish gets a call about a user’s PC monitor that keeps flashing the “power-saving mode” message, and he figures it must be a sign of a dying video card. “Instead, I discovered the corner of her keyboard pressed up against the power button of her flat-panel monitor,” says fish. “Though I wanted to call everyone over to see how to fix a ‘broken’ monitor, I refrained from embarrassing her. I moved the keyboard, and her monitor was fixed. She asked how I did it. ‘Well, sometimes you just get lucky with these things,’ I said.”