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Revitalized Dell promises extraordinary customer experience

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The emphasis on novelty notwithstanding, Dell company execs are quick to point out that Dell 2.0 does not constitute a reinvention but rather a revitalization.
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Shark tank

ComputerWorld Canada staff -
That little detail! At this bank, IT tries to troubleshoot problems in remote branches over the phone. But when a router goes down...
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Government gets proactive with auditing product

Ryan B. Patrick -
Although the department of Indian and Northern Affairs Canada (INAC) had long ago migrated from Microsoft Corp.
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The (un)luck of the Irish

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I have been in the telecommunications business for almost thirty years now, but I still smile when I think back to the late eighties and one particular support event for a high tech firm.
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Agilent shoots down trouble with new offering

Greg Enright -
The ability to test and troubleshoot voice, data and wireless networks from a single, centralized site is the promise of a new offering from Agilent Technologies Canada Inc.

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