Public sector can reap a big harvest by streamlining its key processes

It’s no secret that technology is changing the way companies do business. Regulators also need to be innovative to keep up with these changes, which is why the AER developed a new system to help us work smarter.

To be an effective regulator, the AER has to continually adapt our processes, because the reality is, in 2018 energy development occurs on a much larger scale than it has in the past, and we have to keep up. To help with this, we created OneStop, an award winning digital platform for energy companies to submit a single application for a proposed project – a departure from the traditional practice of requiring multiple applications.

The AER invented OneStop to support the Integrated Decision Approach, which looks at all elements of proposed project across the energy development lifecycle rather than individual activities. Instead of inputting information into multiple systems, operators submit applications into a single system.

In addition to simplifying the application process for operators, OneStop streamlines the AER’s review process by processing low-risk applications automatically and forwarding higher-risk applications to our staff for a detailed review only on the risks elements that the manual review.

“With OneStop we can spend less time on administrative work and more time analyzing the data; focusing on high value work that makes us a more strategic, proactive, and a responsive regulator,” says Tara Mulrooney, chief technology officer for the AER.

OneStop is easy for applicants to use, with clear and consistent rules that increase regulatory certainty. The rules are applied to each application in the same way, and the process happens in real time, so applicants get decisions right away. To improve their ability to plan in advance, applicants are given an indication of which path they will follow before they even push the submit button!

The AER first used OneStop to make the reclamation certificate process more efficient. Before that, each certificate application had to be reviewed manually, which led to a backlog. The result was 2100 low-risk reclamation certificates were generated within a matter of hours. Since then it has been applied to pipeline and water applications, notifications, and information submissions. Eventually all of our regulatory processes will be integrated into this single platform.

As of January 2018, OneStop has automatically approved 70 per cent of all reclamation, pipeline and water applications that it has processed. Industry has saved more than $96 million annually thanks to quicker approvals for reclamation certificates, new pipeline construction and the digitization of tour report submissions. In addition, industry is also seeing improvements in overall application turnaround times.

Ultimately, OneStop frees up staff time to focus on what matters: safety, the environment, and increasing the benefits of sustainable resource development for all Albertans.

On March 29th, please join Tara Mulrooney, CTO, AER, for “Is this the new e-government platform of the future?” In this webinar, Mulrooney will provide insights on how OneStop’s efficiency, transparency, and consistency helped transform their business and embolden their staff. Attendees will learn about:

  • Modernizing in a legacy environment
  • How to get out of legacy debt
  • Driving down OpEx
  • How integration of your business model supports cultural transformation
  • Why government agencies need to think like startups

Register today to attend “Is this the new e-government platform of the future?”

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