Peregrine Systems Inc. recently rolled out its Service Level Management package, designed to allow businesses to define service level agreements, measure IT availability and report on IT performance compared to goals. The package is part of Peregrine’s Peregrine Business Solutions, which combine service management applications with professional services and education programs. Peregrine said its SLM package allows business units to measure IT responsiveness and availability against pre-defined business objectives, which should improve efficiency. The SLM package is available now.

Google goes to desktop

Google Inc. is looking to make inroads into the desktop with this week’s rollout of its free Google Deskbar software, which lets Windows users search the Web and applications without opening a browser. The Deskbar appears as a small inset window on the Windows toolbar and lets users search the Web without leaving desktop tasks as long as the computer is connected to the Internet. Keyboard shortcuts let users run queries, typing “Ctrl+Alt+G” to perform Google searches from applications, for example.

Companies combine to combat spam

E-mail software maker Sendmail Inc. is partnering with software company Cloudmark to provide integrated anti-spam features for companies using Sendmail e-mail products. Cloudmark’s Authority enterprise anti-spam technology will be integrated with Sendmail message-transfer agents, giving Sendmail customers a plug-and-play, anti-spam technology. Sendmail, which also is available as open source software, is one of the most commonly used enterprise e-mail platforms. Cloudmark’s products use a Microsoft Corp. Outlook anti-spam plug-in called SpamNet to maintain a distributed, 700,000-person, peer-to-peer anti-spam network.



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