National Bank of Canada is hoping to accelerate its digital transformation by partnering with BMC Software, Inc.
Announced at BMC Day in Toronto on June 5, the organization has turned to BMC to ensure “service management excellence” across its integrated financial services offerings. It will be using several products from BMC’s portfolio, including the company’s Remedy 9 digital enterprise Software as a Service (SaaS) management platform, MyIT self-service digital workplace app, and BMC Discovery, a solution currently in beta that provides a comprehensive, real-time view of all IT assets and their interactions (both on cloud and traditional on-premise). It will be available as a service in August 2017, according to Jason Frye, vice president of digital innovation at BMC.
Alain Goffi, vice president of IT infrastructures at National Bank, says that this partnership will help the organization meet its efficiency goals and better serve its employees.
“National Bank services over 21,000 employees in 450 branches across Canada and around the world and has clear efficiency objectives, one of which being to simplify the employee experience,” he explains in a June 5 press release. “BMC, its executives and the company’s value engineering team collectively illustrated competitive speed and superior innovation. That translates to getting to market faster with modern, simple, and sophisticated solutions.”
National Bank will also be using BMC’s Control-M workload management solution to improve control over its IT operations and services for its mainframe and distributed systems, and “reduce costs with consistent, efficient scheduling and automation.” The tool offers one dashboard for a simple and more efficient view of every business operation, from file transfers to applications and workloads.
With these new products and services, National Bank is hoping to reduce incidents in its data centre, as well as reduce the number of help desk calls.
“With a greater knowledge of its inventory, configuration and the relationships between infrastructure assets, National Bank will be able to speed up the introduction of new digital services to its employees and customers while reducing maintenance efforts,” the company adds.
Sean Hinton, Canada country manager at BMC, says that this partnership follows an increased demand from the financial services industry to have a better understanding of its data centres and offer better experiences to employees and customers.
“By aligning BMC’s digital service management and business automation capabilities to National Bank’s desired business outcomes, we are enabling significant reduction in costs while increasing efficiency, productivity, and satisfaction,” he concludes in the company’s June 5 press release.