Emerging Tech Gartner: ERP II and CRM: Integration Benefits or Road to Disaster? Robert Desisto @itworldca Published: July 28th, 2002GartnerWe’re sorry, this item is no longer available.Would you recommend this article?00 Thanks for taking the time to let us know what you think of this article! We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →Jim Love, Chief Content Officer, IT World Canada Emerging Tech