Industry Canada has set itself a Government On-Line target date of 2003 — a full two years ahead of the rest of the federal government. This is really just the beginning of a larger, ongoing transformation of government service delivery. Beyond GOL, the richer concept of e-government includes integrated service delivery and engages citizens and clients in the development and evolution of democratic institutions and policies through the application of technologies. Ultimately, it is a new form of engagement that benefits the citizen, business and the government itself.

We know that to achieve tangible benefits for clients and businesses, e-government must: