Boost innovation with video communications

Boost innovation with video communications

A convergence of low-cost but high-quality technology and a highly competitive business environment is making video collaboration a channel of...

January 10th, 2016 IT World Canada Team

Identifying Missed Opportunities to Improve Customer Experience

Identifying Missed Opportunities to Improve Customer Experience

There is an opportunity for greater personalization of communication with customers by understanding demographic differences in preferences. These have a...

December 19th, 2015 IT World Canada Team

Create strong client relationships: The daily mindset of great salespeople

Having been in technology sales for many years, I am often asked, by new and seasoned sales professionals alike, about...

July 6th, 2015 Brian Clendenin

Career advice: Running projects across time zones

Career advice: Running projects across time zones

I'm overseeing some projects that are being carried out by a team that's scattered across the country, as well as...

December 15th, 2010 Computerworld Staff

Speak and be heard: A guide for CIOs

Speak and be heard: A guide for CIOs

When David Suzuki talks, people listen. At the recent Halifax launch of his new book, The Legacy: An Elder's Vision...

December 13th, 2010 patricia macinnis

‘Cisco Cultural Advisor’ might help workers collaborate

‘Cisco Cultural Advisor’ might help workers collaborate

Cisco Systems is quietly developing a mobile application that profiles how users work and communicate, with the aim of helping...

November 23rd, 2010 Stephen Lawson

Enterprises seek corporate anthropologists

Enterprises seek corporate anthropologists

You know the story: The CEO orders up an internal "Facebook for the enterprise" to boost employee collaboration , but...

October 28th, 2010 Mitch Betts

Good candidates deserve the VIP treatment

Good candidates deserve the VIP treatment

As CIO and SVP of global customer care for Hertz Global Holdings, Joe Eckroth is responsible for leading the customer...

September 2nd, 2010 phil schneidermeyer

Panel discusses gap between IT and executives

Panel discusses gap between IT and executives

Ask IT what they need to do moving forward and they’ll say they want to be a revenue generator, but...

August 4th, 2010 Jennifer Kavur