Ferrero Rocher, a wholly-owned subsidiary of the Italian-based confectionary company Ferrero International, has 220 corporate customers with names like WalMart, Shoppers Drug Mart and Zellers gracing their client roster. With up to 35,000 drop-shipment points, logistics could be a nightmare without the right IT infrastructure in place. In fact, it sometimes was, so Ferrero’s vice-president of information technology and supply chain, John Greene, pounced on an opportunity to overhaul the company’s complete supply chain system.
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