FedEx Freight cuts costs with VoIP

In 2001, FedEx Freight, a subsidiary of FedEx Corp. formed largely through the acquisition of American Freightways and Viking Freight, had 270 customer centres with a patchwork of vintage key systems that were starting to fail. The company specializes in deliveries to customers engaged in just-in-time manufacturing and has to maintain constant voice communication with thousands of drivers around the country.

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