Companies in need of e-mail policies

Employers are doing a poor job of managing employee e-mail and preparing for potential e-mail-related lawsuits and regulatory audits, according to a recent survey of 1,100 companies from the American Management Association, The ePolicy Institute and Clearswift Ltd.

Here are some key points:

• 34 per cent of employers have implemented written e-mail retention and deletion policies.

• 22 per cent have fired employees for violating e-mail policies.

• 14 per cent have been ordered by a court or regulatory body to produce e-mail, up from 9 per cent in 2001.

• 48 per cent offer e-policy education, and 27 per cent provide e-mail retention and deletion training.

• 90 per cent have installed software to monitor incoming and outgoing e-mail, but only 19 per cent use technology to track internal e-mail.

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Jim Love, Chief Content Officer, IT World Canada

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