Carrier briefs

At Atlanta’s SuperComm show this month, Lucent Technologies Inc. announced a universal gateway that lets service providers deliver dial-up IP remote access and voice over IP services for their business and residential customers. APX 8100 Universal Gateway is targeted at large carriers, wholesale service providers and ISPs with voice and data IP services requirements such as managed modem applications. It supports up to 12 DS-3s or 8,064 calls, and its universal port technology lets service providers support voice, data, fax and VPN calls on any port using a single digital signal processor module, Lucent says. The APX 8100 will be available in the third quarter.

Kinetic Workplace Inc. this month announced two Web-based telework training products geared to large firms. KineticSkills Online Training for Teleworkers teaches employees how to enhance their communication and remote-work skills, choose telework days, set core hours, create a support network, participate in virtual meetings, and watch for and maintain career advancement. KineticSkills Online Training for Managers helps bosses recognize the management skills and practices they need, and offers tips and tactics to ensure their employees’ success. Available now, pricing has not been announced. See

Alcatel SA plans to buy Telera Corp., a California company specializing in VoiceXML (Voice Extensible Markup Language) systems, to add self-service features to the live call centre systems developed by Alcatel’s contact centre subsidiary Genesys Telecommunications Laboratories Inc. The Paris telecommunication equipment manufacturer has agreed to pay US$136 million in stock for the Campbell, Calif., company, it announced Wednesday. Under Alcatel’s control, Telera will at first work on voice self-service systems, the market for which Alcatel expects to grow to US$600 million by 2005. Alcatel expects to integrate these systems with existing live customer assistance products developed by San Francisco-based Genesys. Telera’s Voice Web Application Platform can be deployed either in customer premises equipment or as a carrier network service.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

Cybersecurity in 2024: Priorities and challenges for Canadian organizations 

By Derek Manky As predictions for 2024 point to the continued expansion...

Survey shows generative AI is a top priority for Canadian corporate leaders.

Leaders are devoting significant budget to generative AI for 2024 Canadian corporate...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now