Voting at the Lac Carling Congress suggested that participants are in a mood to move from theoretical framework to practical solutions.

In a plenary on service transformation, a proposal for a repository of best practices emerged on top, followed closely by development of a knowledge management package focused on identity, authentication and authorization (IA&A).

Further reflecting a practical frame of mind, next came a suggestion for a sustainable funding model for interjurisdictional service transformation projects. Other choices before participants called for:

An interjurisdictional body supported by a secretariat to champion and provide leadership to service transformation projects;

A committee to work on IM/IT standards and act as a cross-jurisdictional standards repository;

An interjurisdictional national citizen service standards body;

A framework and priority setting mechanism to guide the IM/IT committee and national standards body, and

Interjurisdictional project teams to carry out service transformation projects.

A round of voting on shared services identified a permitting/registration system as top choice of participants, followed closely by co-located front services and GIS across federal, provincial and municipal jurisdictions.

Other shared services proposals blessed IT infrastructure as it relates to broadband and wi-fi, local and regional approaches to solutions and opportunities to broaden partnerships to NGOs.

Participants also voted by a 3-2 margin for an inter-jurisdictional organization to address barriers to shared services and assist in moving the agenda forward.

As with service transformation, voting on shared services reflected a strong desire to move ahead quickly with practical, technically feasible citizen-facing services.

Voting results at Lac Carling are forwarded to the Public Sector CIO Council and the Public Sector Service Delivery Council for action. 068539

Richard Bray ( is an Ottawa-based freelance journalist and a veteran of the Lac Carling Congress.

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