Voting at the Lac Carling Congress suggested that participants are in a mood to move from theoretical framework to practical solutions.

In a plenary on service transformation, a proposal for a repository of best practices emerged on top, followed closely by development of a knowledge management package focused on identity, authentication and authorization (IA&A).

Further reflecting a practical frame of mind, next came a suggestion for a sustainable funding model for interjurisdictional service transformation projects. Other choices before participants called for:

An interjurisdictional body supported by a secretariat to champion and provide leadership to service transformation projects;

A committee to work on IM/IT standards and act as a cross-jurisdictional standards repository;

An interjurisdictional national citizen service standards body;

A framework and priority setting mechanism to guide the IM/IT committee and national standards body, and

Interjurisdictional project teams to carry out service transformation projects.

A round of voting on shared services identified a permitting/registration system as top choice of participants, followed closely by co-located front services and GIS across federal, provincial and municipal jurisdictions.

Other shared services proposals blessed IT infrastructure as it relates to broadband and wi-fi, local and regional approaches to solutions and opportunities to broaden partnerships to NGOs.

Participants also voted by a 3-2 margin for an inter-jurisdictional organization to address barriers to shared services and assist in moving the agenda forward.

As with service transformation, voting on shared services reflected a strong desire to move ahead quickly with practical, technically feasible citizen-facing services.

Voting results at Lac Carling are forwarded to the Public Sector CIO Council and the Public Sector Service Delivery Council for action. 068539

Richard Bray (rbray@itworldcanada.com) is an Ottawa-based freelance journalist and a veteran of the Lac Carling Congress.

Would you recommend this article?

0
0
Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada