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Wednesday, October 08, 2008
U.S. mobile users ditching landline service Carriers scramble to retain customers as thousands of consumers replace or cancel landline service...
Sunday, July 29, 2007
Canadian outsourcing satisfaction rates plummet IDC data indicates enterprise customers aren't happy with their contracts, their vendors and their overall experience of handing off IT functions. The service providers, however, have a much different impression 
Tuesday, February 28, 2006
Starbucks puts I.T. on the menu Three years ago Starbucks’ IT department found its services as muddled as a ‘venti soy, decaf mocha, double shot, one pump, sugar-free vanilla, no whip.’ The business side was frustrated and IT was in jeopardy of earning a reputation as a black hole. 
Tuesday, June 07, 2005
Survey looks at how e-retailers can turn visitors into buyers How do good e-retailers turn visitors into buyers? By giving them a good online experience, according to a survey released this week by ForeSee Results, a research company in Ann Arbor, Mich. 
Wednesday, September 08, 2004
EMC continues ILM push The EMC Forum, an EMC event for partners and customers, rolled into Toronto on Wednesday with a now-familiar message: enterprises can save money by prioritizing their storage needs. 
Wednesday, June 30, 2004
Adding analytics to your buzzword lexicon Software is entering the Age of Analytics. Buzzwords fly fast and furious: Predictive analytics. Enterprise reporting. Analytic applications. Sarbanes-Oxley compliance. BPM, CPM, EPM. Metrics and dashboards. Three key performance indicators, two turtledoves, a scorecard and a few decision trees.
Wednesday, July 30, 2003
Study: New Brunswick e-gov initiatives beneficial to citizens A recent study conducted by IDC Canada Ltd. for IT services firm CGI Group Inc. and Microsoft Canada Co. found that e-government solutions put in place by the province of New Brunswick proved to be well-accepted by citizens — meeting a key goal of the project.
Sunday, April 20, 2003
Struggling Baan put up for sale — again For the second time in three years, business applications vendor Baan Co. is on the auction block, a development that drew mixed reactions from users and analysts this week.
Sunday, January 05, 2003
Study: online retailers get a 'C' A new study released in December found that while online shopping rated favourably with the majority of holiday shoppers this season, overall satisfaction is down when compared with a similar study last year.
Thursday, November 29, 2001
Being done doesn’t mean you’ve won Looking back over the last few months, I see that I’ve ended more than one column with “More on this later…” or “Coming up, the question of x…” Except that I’ve been negligent in providing either the more at a later date or that which I’ve said is coming up.
Thursday, November 29, 2001
Being done doesn’t mean you’ve won There is a critical need to clearly define the end of an IT project (when we’re "done") and the objective measures that tell clearly and publicly whether that project has been successful, or resulted in a “victory”, explains a columnist.
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