Happy employees, happy customers

Happy employees, happy customers

To borrow a phrase, it was the best of times; it was the worst of times. It was July 27,...

June 21st, 2004 Thomas Wailgum

Today’s CIO may be tomorrow’s CMO

Today’s CIO may be tomorrow’s CMO

They may not be "structured, enabled or empowered to take a leadership role," but IT organizations, and CIOs in particular,...

February 26th, 2003 Dan Verton

Gartner: Web-driven channel conflicts

Gartner: Web-driven channel conflicts

Channel conflict isn't something companies only need to worry about when they launch their e-commerce initiatives. If not handled properly,...

April 4th, 2001 Sharon Machlis

IT will help to increase support staff numbers

IT will help to increase support staff numbers

It was a decade of lousy music, bad haircuts and crummy politicians. But the worst legacy of the 1980s may...

August 10th, 2000 Dan McLean

CRM: making every customer contact a marketing event

CRM: making every customer contact a marketing event

Delivering enterprise-wide, integrated Customer Relationship Management (CRM) is rapidly becoming a priority for many organizations.The objective is to consolidate and...

July 1st, 1999 Cal Rosen