Will FMC become the

VoIP convergence used to mean a bunch of softswitches, media gateways, replacing Class 5 switches and — not accidentally — spending telecom dollars that used to be spent on traditional TDM on VoIP voice instead. Not much of that ever happened. Today, carrier planners at all levels are focusing on a new kind of convergence — fixed-mobile convergence (FMC). This time may be the charm.

The idea behind FMC is to create a super-voice service that lets customers mingle calls between fixed-line and mobile handsets. A customer could set up rules that govern the conditions under which a call placed to one or the other line is completed. The easiest example is a rule that says, “If my mobile phone is off, ring the call on my fixed line instead of going to voice mail.” This could be expanded to include a test for specific numbers, letting non-critical calls go to voice mail. There is clearly a customer value for all of this, but the value proposition for service providers goes beyond making customers happy. Where the value is found varies depending upon what kind of voice carrier is looking at FMC.

An incumbent local exchange carrier (LEC) could see FMC as a way to futureproof wireline voice services against broadband-based VoIP offerings. Most incumbent LECs (ILEC) also have wireless subsidiaries, and a VoIP offering based on FMC ties the popular mobile service to the increasingly price-pressured wireline voice. Because modern 3G services are based on Session Initiation Protocol calling, just like most VoIP services, FMC would allow for VoIP-to-mobile calls without going through an expensive public telephone network gateway. This improves the economics of IP voice.

For the cable companies, an ILEC drive to FMC creates competitive pressure to follow suit, and they have been signing mobile virtual network operator (MVNO) deals with wireless carriers to create their own FMC services. But cable companies have another reason to like FMC, and that relates to the dual-mode

Related Download
Real-time visibility Sponsor: Interactive Intelligence
Real-time visibility
Get real-time visibility in the contact centre. See immediate benefits. Real-time visibility in the contact centre is crucial. When you do not have the info you need to make decisions, you lose out on the single best way to create a competitive advantage. Solving this issue is simple, though.
Register Now