What’s baseball got to do with retaining customers? A lot, argues a columnist, especially if you look at a team that’s won it all two years out of three
(San Francisco’s AT&T Park. Eric Broder Van Dyke photo, Shutterstock)
Do you often strike out with customers? Do they think you’re playing foul? Stepping over the line?
Okay, enough with the baseball metaphors. Except, with the World Series barely over, it’s time to take a look at the winning San Francisco Giants and ask if the team offers lessons in customer relationship management. Christopher Bucholtz thinks so in this piece in CRM Buyer.
The Giants not only keep their subscribers happy, they also treat their employees well, he argues. Bucholtz asks a number of questions organizations should consider, including whether they have built processes or policies that stop the business from doing the things that convert customers into fans.
Consider this and then maybe your customers will play ball.
Sponsor: IBM Canada Ltd
The Case for Business Analytics in Midsize Firms
Organizations that apply analytics outperform their peers – it’s a fact.