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Articles Related to CRM

Digital Transformation

Technicity GTA 2023: A partnership in customer relationship management

Renaud Larue-Langlois -
At this year’s edition of Technicity GTA, ITWC’s chief information officer Jim Love sat down with Becky Jamieson, director, corporate services/municipal clerk, Township of...
Digital Transformation

Slack to get Canvas and new features for Huddle

Tom Li -
At Dreamforce 2022, Slack announced new features for the communication platform to support its function as a digital HQ. To enhance this role, Slack will...
Data & Analytics

Salesforce Genie is now generally available to power real-time CRM experiences

Tom Li -
Salesforce today announced the general availability of the Genie customer data platform (CDP), a high-speed, hyperscalar data lake infrastructure to bring real-time insights from...
Data & Analytics

Microsoft announces Viva Sales to capture data for CRMs

Tom Li -
Microsoft is expanding the capabilities of Viva, its employee experience platform, with Viva Sales, an application designed to complement customer relationship management systems (CRMs). What...

Salesforce’s Bret Taylor talks digital transformation, remote work, and Slack

Tom Li -
Bret Taylor, co-CEO of Salesforce, opened up about his views on the pressing issues of the tech industry in a Q/A session in a...
Digital Transformation

Salesforce goes all-in with Slack

Tom Li -
Salesforce is now fully leveraging Slack, the communication platform it acquired for $27.7 billion last year, by integrating it with Salesforce products. Slack is now...
CanadianCIO

The pressure is on for faster app development. How to up your game

Cindy Baker -
Organizations are increasingly turning to low-code solutions to meet rising demand for faster application development. “In the last two quarters, we’re starting to see a...
Software

Salesforce to buy Slack for $27.7 billion

Tom Li -
Salesforce looking to bolster its product stack with the acquisition.

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