Rotman, Microsoft team up on social CRM education

Rotman, Microsoft team up on social CRM education

One of Canada’s best-known business schools has formed a partnership with Microsoft Canada Inc. to fund research and develop courses...

July 7th, 2010 Shane Schick

SLIDESHOW: Five M

SLIDESHOW: Five M

Social CRM (customer relationship management) means including social networks as part of an existing traditional CRM strategy so organizations can...

April 21st, 2010 Kathleen Lau

Social CRM

Social CRM

When it comes to customer relationship management (CRM), organizations are increasingly being left out of conversations happening in the social...

March 10th, 2010 Kathleen Lau