Firms drive information down the highway

Firms drive information down the highway

Trucks sitting idle or hauling empty trailers on a return trip, late pick-ups or deliveries, inefficient route planning, billing errors...

June 30th, 2004 Susan Maclean

NORTEL TO LINK WEB, CALL CENTRES

NORTEL TO LINK WEB, CALL CENTRES

Nortel Networks Corp. is helping companies integrate customers' Web experiences with the assistance they receive from call centre agents, said...

February 10th, 2000 Mike Mac