Articles Related to Microsoft CRM

Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp.

Microsoft Corp. will release a new version of its CRM (customer relationship management) software around the end of this year. With the new version will come a special edition for small businesses, a subscription-based licence for hosting services, and support for more languages, including Chinese and Arabic, Microsoft said

For HealthSource Plus, new customer relationship management (CRM) software was more about improving business processes than about acquiring a shiny new piece of technology. The SMB-sized third-party administrator offers management services such as group health benefit plans to Canadian companies.

Following the release of its customer relationship management (CRM) application, Microsoft Corp. has appointed IS Partners, a Microsoft Solutions Provider, as its first local certified CRM partner.

Crystal Decisions, based in Palo Alto, Calif., this week announced Crystal Enterprise 9

When Microsoft last February announced its plans to enter the CRM market, the initial thinking was that the move could spell trouble down the road for top-tier vendors such as San Mateo, Calif.-based Siebel Systems Inc. But analysts, rivals and Microsoft itself say that for the time being, Microsoft CRM will appeal mainly to low-end users.