Articles Related to ITIL

ITSM guru Malcolm Fry passes away

The IT service management (ITSM) world lost a luminary last Wednesday, with the death, after a long illness, of Malcolm Fry. Fry began his IT...

Cloud is at the heart of digital transformation, make sure DevOps is too

Top performers break out services into categories to develop an onboarding platform driven by people and processes

Professional Engineers of Ontario opt for a single provider as part of IT transformation

Despite multiple vendors, the organization still lacked everything it needed to run its entire technology stack effectively and chose CentriLogic as a foundation to move forward with its strategic plan

ServiceNow adds identity management to the mix through Centrify integration

Popular ITIL platform expands reach with ability quickly and easily provider users across the organization with secure access to service and applications

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

Taking ITSM to the next level involves instilling some lean and agile thinking into the strategy, design and development, transition, operation and improvement of IT services. according to one industry observer

Customer service software firm TOPdesk stakes Canadian turf

Eric Mal, the head of TOPdesk's new Canadian operation, sees some key differences between the US and Canadian IT markets.

Do you need a CMDB for cloud-based systems?

Cloud computing is traveling along the hype cycle quickly, cloud technologies are maturing, and cloud adoption is accelerating on a global scale. Most IT...

Credit Union dramatically reduces time to resolution with incident self-service portal

An executive from Central 1 talks about why it turned to CA Service Desk to support its incident management and request fulfillment needs

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