Professional Engineers of Ontario opt for a single provider as part of IT transformation

It was a case of having lots of vendors but a lack of support for its entire technology stack that...

March 7th, 2016 Gary Hilson

ServiceNow adds identity management to the mix through Centrify integration

Enterprises are always looking to automate as many processes as possible, or at least simplify them, while maintaining security. ServiceNow...

February 2nd, 2016 Gary Hilson

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

DevOps has become a reality in many organizations, stressing the integration of developers and IT operations staff, but it doesn’t...

December 23rd, 2015 Gary Hilson

Customer service software firm TOPdesk stakes Canadian turf

Service management software company Topdesk is making its relationship official with Canada: it’s moving in. After serving the Canadian market...

November 8th, 2015 Danny Bradbury

IT leadership and the CIO

Do you need a CMDB for cloud-based systems?

Cloud computing is traveling along the hype cycle quickly, cloud technologies are maturing, and cloud adoption is accelerating on a...

October 27th, 2015 Don Sheppard

Credit Union dramatically reduces time to resolution with incident self-service portal

A growing trend IT and systems management is making incident management simpler and quicker so that problems for users can...

October 22nd, 2015 Gary Hilson

IT business community, professionals Axelos certifications

ITIL provider Axelos to launch cyber security, Agile skills program

Global best practices training and certification provider Axelos will be rolling out a new cyber security and Agile project management...

February 26th, 2015 Nestor E. Arellano

Carpentry - Wood Framework

Group pushes framework to help CIOs better manage technology

An association of vendors has created a group to promote the emerging IT4IT open standard and reference architecture for managing...

October 20th, 2014 Howard Solomon

The differences in internal controls at each level of architecture (part 2 of 3)

This blog post continues Matthew Kern's discussion about enterprise architecture. See part one in the series. Last month we described...

October 7th, 2013 Ron Richard