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Articles Related to customer analytics

Emerging Tech

Liferay leaps into digital customer experience market, seeks growth in Canada

Brian Jackson -
Liferay is releasing two new products to support its digital experience platform, showing its evolved to much more than just an intranet-building tool.
Artificial Intelligence

Organizations are all talk, no action when it comes to customer experience, new report says

Mandy Kovacs -
When it comes to customer experience (CX), most companies are all talk and no action, according to new research from Dimension Data, a global IT services and solutions provider.
Data & Analytics

Improve your business with customer experience analytics

IT World Canada Staff -
The old adage “the customer is always right” should be revised to “the customer is always right, always in a hurry and always expecting...
Data & Analytics

Framework For Actionable Customer Analytics

IT World Canada Team -
  Download this webinar to learn practical applications of analytical methods that create business impact including: Optimizing self-service and the customer experience while reducing cost Improving customer...
Data & Analytics

Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty

IT World Canada Team -
This IBM white paper provides 10 concise case studies, demonstrating how leading marketing, e-commerce and service companies are using IBM’s ExperienceOne to boost sales,...
Data & Analytics

Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty

IT World Canada -
Related Download Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty Understanding customers' behaviour and anticipating their needs are...

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