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Articles Related to customer analytics

Artificial Intelligence

Snowflake user panel focuses on how three orgs are approaching GenAI

Paul Barker -
There is no shortage of announcements from the vendor community about how they intend to implement generative AI (GenAI) into their product offerings. It...
Emerging Tech

Liferay leaps into digital customer experience market, seeks growth in Canada

Brian Jackson -
Liferay is releasing two new products to support its digital experience platform, showing its evolved to much more than just an intranet-building tool.
Artificial Intelligence

Organizations are all talk, no action when it comes to customer experience, new report says

Mandy Kovacs -
When it comes to customer experience (CX), most companies are all talk and no action, according to new research from Dimension Data, a global IT services and solutions provider.
Data & Analytics

Improve your business with customer experience analytics

IT World Canada Staff -
The old adage “the customer is always right” should be revised to “the customer is always right, always in a hurry and always expecting...
Data & Analytics

Framework For Actionable Customer Analytics

IT World Canada Team -
  Download this webinar to learn practical applications of analytical methods that create business impact including: Optimizing self-service and the customer experience while reducing cost Improving customer...
Data & Analytics

Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty

IT World Canada Team -
This IBM white paper provides 10 concise case studies, demonstrating how leading marketing, e-commerce and service companies are using IBM’s ExperienceOne to boost sales,...
Data & Analytics

Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty

IT World Canada -
Related Download Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty Understanding customers' behaviour and anticipating their needs are...

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