When it comes to customer experience (CX), most companies are all talk and no action, according to new research from...
The old adage “the customer is always right” should be revised to “the customer is always right, always in a...
Download this webinar to learn practical applications of analytical methods that create business impact including: Optimizing self-service and the...
This IBM white paper provides 10 concise case studies, demonstrating how leading marketing, e-commerce and service companies are using IBM’s...
Related Download Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty Understanding customers' behaviour and...
