Organizations are all talk, no action when it comes to customer experience, new report says

When it comes to customer experience (CX), most companies are all talk and no action, according to new research from...

April 4th, 2017 Mandy Kovacs

Improve your business with customer experience analytics

The old adage “the customer is always right” should be revised to “the customer is always right, always in a...

Sponsored By: IBM

Framework For Actionable Customer Analytics

Framework For Actionable Customer Analytics

  Download this webinar to learn practical applications of analytical methods that create business impact including: Optimizing self-service and the...

December 19th, 2015 IT World Canada Team

Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty

This IBM white paper provides 10 concise case studies, demonstrating how leading marketing, e-commerce and service companies are using IBM’s...

February 23rd, 2015 IT World Canada Team

Big Data and Analytics

Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty

Related Download Learn from the best: How customer understanding and analytics grow revenue and deepen loyalty Understanding customers' behaviour and...

Sponsored By: IBM