Articles Related to contact centres

Avaya beefs up exec team, launches Azure-hosted cloud offering

A new and invigorated Avaya Holding Corp.  is taking shape, as witnessed by the announcement Friday of three new executives joining the company and...

Will Avaya end up going the way of Nortel? Analyst says it could happen

A veteran communications and telecom analyst has likened what is currently happening to Avaya Holdings Corp. to that of the final downfall of Ottawa-based...

Cisco brings new customer experience capabilities to contact centers

Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a...

Canadian contact centre software provider snags its first U.S. customer

Minnesota-based contact centre operator SatCom has tapped Montreal’s Quovim C3 to handle its existing Interactive Intelligence Customer Interaction Centre platform as well as new operations in Florida

Call centre falls victim to impostor

Social engineering doesn't only work through email or social media sites. It also works in call centres. Here's how a security consultant fooled one of the world's biggest domain registrars

Avaya, Google partners on contact centre-as-a-service offering

Will a Chromebook and Google Cloud be you next call centre?

Canadian contact centres ill-prepared for future

A report suggests that Canadian CIOs don't know how to engage customers in the digital universe

Improving customer experiences, CIO-Style

Customer experiences can often be mediocre, because companies aren’t looking at them holistically. CIOs can help

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