Call Centre Staff

Call centre falls victim to impostor

If it wasn't for people, some wag once said, IT systems would be secure. Proof is in the number of...

March 19th, 2015 Howard Solomon

contact centre

Avaya, Google partners on contact centre-as-a-service offering

Long standing contact centre vendor Avaya has been using cloud computing provide services large enterprises. Now the company is setting its...

March 18th, 2015 Nestor E. Arellano

contact centre

Canadian contact centres ill-prepared for future

Canada’s CIOs had better be ready to deal with their customers in new ways, according to a report issued last...

March 2nd, 2015 Danny Bradbury

Improving customer experiences, CIO-Style

Cable companies who change your first name to expletives on customer correspondence, banks who call you a slut in their...

January 29th, 2015 Danny Bradbury

contact centre

Mitel acquires contact centre supplier Oaisys

Canadian unified communication solutions company Mitel Networks is expanding its presence in the contact centre space with the acquisition today...

March 4th, 2014 Nestor E. Arellano

ITNavigator purchase to boost Avaya’s cloud offerings

Communications software provider Avaya Inc. is looking to beef up its cloud computing, contact centre, and social media monitoring and...

October 2nd, 2013 Nestor E. Arellano