Canadian call centre specialist offers Mac option

Canadian call centre specialist offers Mac option

Call centres around the world are dominated by Windows-based desktop platforms, but a Canadian provider of cloud-based call centre solutions...

January 5th, 2012 brian bloom

Social CRM

Social CRM

When it comes to customer relationship management (CRM), organizations are increasingly being left out of conversations happening in the social...

March 10th, 2010 Kathleen Lau

Switchboard routes multichannel support calls

Switchboard routes multichannel support calls

A Toronto-based company wants to change how businesses approach modern-day customer support by helping them incorporate social media and mobile...

January 4th, 2010 Kathleen Lau

Hanging up on turnover

Hanging up on turnover

They're on the front lines. For many customers they are the primary point of contact with your company, if not...

May 16th, 2002 Grant Buckler