SUBSCRIBE

Articles Related to call-centre

Digital Transformation

Top three trends driving customer-first call centres

Glenn Weir -
With repeated studies showing that customer service is more important than price when it comes to purchases, many organizations are ramping up their call...
Infrastructure

Some things your users would really like to see from IT

Bruce A. Stewart -
We build system verification, of course, to trap keying errors. Most of the time it’s helpful. But in dealing with real life situations, IT systems need a bypass -- just as we do when looking to spell check on our phones and tablets, we need to be able to say “yes, that is right” even when it won’t pass the test
Managed Services & Outsourcing

Canadian call centre specialist offers Mac option

brian bloom -
Telax says its HTML5-based Call Center Agent targets a growing Mac-based market. The solution allows on-premise agents to have a choice of desktop platforms
Social Networks

Social CRM

Kathleen Lau -
Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. Social CRM vendor Radian6 explains how social CRM is not like a call centre
Software

Switchboard routes multichannel support calls

Kathleen Lau -
Architech Solutions is adding social media to call centre communication channels. The challenges with interactive voice response and how IDC Canada predicts banking service will change in 2010
Emerging Tech

Hanging up on turnover

Grant Buckler -
They

Stay on op - Ge the daily news in your inbox

SUBSCRIBE

Popular Stories This Week

ITWC Network

Follow Us

©

2024

IT World Canada. All Rights Reserved.

SUBSCRIBE