Have a hassle-free and always-on contact center

At a time when people are mandated to self-distance and wear masks, the idea of "the human touch" may seem...

Sponsored By: Avaya

Why distributed cloud is the next generation of cloud computing

By David Smith Gartner, Inc. Cloud computing promises that customers will gain advantages from several key propositions: shifting the responsibility...

October 9th, 2020 Gartner

Six trends on the hype cycle for the digital workplace in 2020

Written by Matt Cain   When employees were sent home from their offices en masse amid the global onset of...

September 14th, 2020 Gartner

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How CIOs Can Lead Through COVID-19 with Adaptive Strategy

Enterprises are facing unprecedented rates of change in technology, culture and market dynamics, further exacerbated by the global impact of...

August 14th, 2020 Gartner

money, IT expenses, saving, calculator

10 IT cost optimization opportunities for CIOs

By Irma Fabular Gartner, Inc.   As the ongoing COVID-19 outbreak continues to force a reduction in enterprise spending, IT...

July 23rd, 2020 Gartner

Why you’re not seeing value from data analytics and what to do about it

Almost 90 per cent of companies say they’re not getting anywhere with data analytics. What’s more, research by the Harvard...

July 8th, 2020 Cindy Baker

AWS announces a no-code mobile and web app builder

Amazon Web Services (AWS) has launched a no-code mobile and web app development tool Amazon Honeycode. A fully managed service,...

June 25th, 2020 Pragya Sehgal

How Security Leaders Can Manage Cyber-Risk During COVID-19

By Richard Addiscott Gartner, Inc. Despite the current global pandemic, cybercriminals have made it clear they’re not taking any time...

June 11th, 2020 Gartner

Make ethical decisions around data collection and sharing during COVID-19

Written by Lydia Clougherty Jones   COVID-19 has elevated and expanded the demand for data collection, use and sharing. For...

May 15th, 2020 Gartner