According to the outage tracking website Downdetector, nearly 10,000 users reported having problems with the audio streaming platform. Zoom said on its status dashboard the telephony feature was facing degraded performance.

The outage comes as investors prepare for the company’s earnings report. Zoom expects earnings of C$0.92 per share, down 32.35 per cent from a year earlier, but analysts are forecasting quarterly revenue of C$1.12 billion, up 9.28 per cent from the same period last year.

For the second quarter of fiscal year 2023, Zoom expects total revenue to be between C$1.115 billion and C$1.120 billion and non-GAAP income from operations to be between C$360.0 million and C$365.0 million. Non-GAAP diluted EPS is expected to be between C$0.90 and C$0.92, with approximately 308 million non-GAAP weighted average shares outstanding.

For the full fiscal year 2023, the company expects total revenue to be between C$4.530 billion and C$4.550 billion.

For the full fiscal year, non-GAAP income from operations is expected to be between C$1.480 billion and C$1.500 billion. Full fiscal year non-GAAP diluted EPS is expected to be between C$3.70 and C$3.77.

The sources for this piece include an article in Reuters.