Susan Maclean

Articles by Susan Maclean

Computers race at Formula One

Formula One racing is a fascinating world of speeding cars and just as fast computing.

Monitoring innovative success

How is it that a Canadian manufacturer is increasing revenues by an average 40 per cent for each of the past five years when all its competitors have only single digit growth?

Bayer speeds in central information system

With 200,000 tons of rubber to be produced annually, disk storage fast running out and an enterprise asset management (EAM) system to be implemented in under six months, you

Sorting the hype from the reality

A lot of attention-getting words like terror, panic, falling, striking, crashing and dot-bomb have been in the news these days.

Using data to build relationships

"To be successful now, in a difficult economic climate and going forward, companies must understand and respond to the shift from technology for information to technology for relationships."

Customer data dominates at NCR user conference

Business customers of the Royal Bank of Canada are taking a wait-and-see approach subsequent to the Sept. 11 terrorist attack on the United States, according to the Bank's chief customer relationship management officer Richard McLaughlin.

Customer data dominates at NCR user conference

The 1,500 attendees of the NCR Partners 2001 conference had access to 170 conference sessions aimed at helping them better use their company

Applying CRM to improve customer service

As Cap Gemini Ernst & Young Canada

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