Mike Heck

Microsoft has delivered a multi-purpose tool that delivers a bigger bang because of its tight coupling with Office 2010. A look at customization, integration with Office 2010, social functions, and how metadata can be employed

Connect to Lotus, synch with Outlook, share news, notes and files with co-workers and more. Here are nine outstanding iPhone applications that'll boost collaboration and communication

Enterprise search is much like air and water: Users expect it to be available without a second thought. Google and ISYS continue to perfect their enterprise offerings to do just that.

ShoreTel combines its Conference Bridge appliance with collaboration applications that run in a standard Web browser. From a presence-aware instant messaging console, users make phone calls and conference calls, plus share applications and presentations. Each area provides competitive functionality and usability. Yet what differentiates this solution is that enterprises eliminate monthly fees, gain faster collaboration, and get high data security.

The old adage

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Sales teams are constantly challenged to be more productive and increase revenues. Sales force automation applications help users track leads, but they typically lack an important function needed in the sales cycle: managing the documents required, say, to produce presentations and proposals.

There is no question that instant messaging (IM) is entrenched in the enterprise. More than 90 per cent of businesses report IM activity, according to Osterman Research Inc.