Articles By Mike Heck

Review: Microsoft SharePoint Server 2010

Review: Microsoft SharePoint Server 2010

In November, we gave SharePoint 2010 beta a test drive. Now, we put the shipping product through its paces and find that Microsoft Corp. has...

May 18th, 2010 Mike Heck
9 top collaboration and communication iPhone apps

9 top collaboration and communication iPhone apps

The iPhone 2.x software brings Microsoft Exchange support to the iPhone and iPod Touch. Look to the following Safari and...

January 6th, 2009 Mike Heck
Two cool tools for easy enterprise search

Two cool tools for easy enterprise search

COMMENT ON THIS ARTICLEEnterprise search is much like air and water: Users expect it to be available without a second...

November 26th, 2006 Mike Heck
ShoreTel offers full collaboration

ShoreTel offers full collaboration

With the high costs of travel and time wasted with face-to-face meetings, online collaboration services are flourishing — from the...

March 16th, 2006 Mike Heck
Curing document management complexity

Curing document management complexity

The old adage “keep it simple” is sometimes lost with enterprise document management products. Instead, vendors layer on non-core functions...

October 13th, 2005 Mike Heck
Seeking to speed up enterprise search

Seeking to speed up enterprise search

There’s no overstating the importance of searches to your public Web or internal servers. I was able to get a...

May 26th, 2005 Mike Heck
ShareMethods working to seal the deal

ShareMethods working to seal the deal

Sales teams are constantly challenged to be more productive and increase revenues. Sales force automation applications help users track leads,...

May 12th, 2005 Mike Heck
Reining in public IM

Reining in public IM

There is no question that instant messaging (IM) is entrenched in the enterprise. More than 90 per cent of businesses...

August 24th, 2004 Mike Heck
Flypaper catches users

Flypaper catches users

As today's ever-evolving marketplace illustrates, companies must be flexible to accommodate emerging trends in transactional models, customer support and marketing...

June 28th, 2001 Mike Heck
VoiceGenie clearly speaks with VoiceXML

VoiceGenie clearly speaks with VoiceXML

Telephone voice services for traveling professionals or for customer-service applications are becoming more and more popular. IVR (interactive voice response)...

May 17th, 2001 Mike Heck