Lac Carling's "secret formula" is all about connecting diverse people and ideas to shape and deliver a vision for the future of government in Canada. This year, the formula was applied to the Congress itself at a panel session designed to envision what Lac Carling might become over the next decade. One of Lac Carling's strengths has always been its ability to evolve and grow, the panelists told participants, but success in the past does not guarantee future success. While Lac Carling has become the place to come for ideas about service transformation, it must continue to provide leadership to stay at the forefront of change. Therefore, they said, it is important to take a hard look at what works about Lac Carling, what doesn't and what will be important to keep it relevant over the next decade. n
In the fiercely competitive freight transportation business, CN Rail has moved to the top of its class by emulating the highly responsive and reliable capabilities of the trucking industry. A high-performing IT department has enabled them to do it.
Electronic service delivery (ESD) is the new goal for governments of all stripes. Federal, provincial and municipal governments are increasingly aware of the Internet as a potential delivery channel and many ministries have already put their information and programs online. Yet, most governments are still focussed on the most basic forms of ESD and have yet to tackle the more challenging aspects of ESD. This is not surprising. As any bureaucrat will readily attest, changing how government works is not an easy nor an enviable task. And when that change involves more than one department, such as implementing a comprehensivene-strategy, the challenges increase exponentially.