Articles By Heather A. Smith

Future talk

Future talk

Lac Carling's "secret formula" is all about connecting diversepeople and ideas to shape and deliver a vision for the future...

July 31st, 2006 Heather A. Smith
On track to better customer service

On track to better customer service

'Customer service'is a concept that most people don't associate with a nuts and bolts freight transportation company like CN Rail....

May 31st, 2004 Heather A. Smith
Designing for

Designing for

Today, the job of the CIO is to facilitate businesse - business to the power of 'e'.What we have learned...

June 30th, 2001 Heather A. Smith
Business To The Power Of ‘e’

Business To The Power Of ‘e’

Now that e-business has foundered, many CIOs are left wondering what to do with the wreckage....

May 31st, 2001 Heather A. Smith
An interview with Reg Alcock

An interview with Reg Alcock

Reg Alcock is a Winnipeg MP who has made it his mission to identify and explore the significant changes that...

March 31st, 2001 Heather A. Smith
Developing An e-Strategy for British Columbia

Developing An e-Strategy for British Columbia

Electronic service delivery (ESD) is the new goal for governments of all stripes. Federal, provincial and municipal governments are increasingly...

August 31st, 2000 Heather A. Smith
Back to School: A Survey of University-based IT Executive Development Programs

Back to School: A Survey of University-based IT Executive Development Programs

Now that IT is playing an increasingly important role in both the strategic and operational management of businesses, developing a...

May 31st, 2000 Heather A. Smith
1999 ITX AWARDS

1999 ITX AWARDS

Have IS organizations finally "got it"? Are businesses actually beginning to see their investments in information technology paying off in...

December 31st, 1999 Heather A. Smith
CLARICA — ITX Award Honourable Mention

CLARICA — ITX Award Honourable Mention

Clarica, until recently known as The Mutual Group, was founded in 1870. It provides life and health-care insurance for more...

December 31st, 1999 Heather A. Smith
GULF CANADA — ITX Award Honourable Mention

GULF CANADA — ITX Award Honourable Mention

Gulf Canada Resources is a senior independent oil and natural gas company with headquarters in Calgary. It has an asset...

December 31st, 1999 Heather A. Smith