Graham J. McFarlane

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The friendly co-pilot: After the ink has dried, part 3

An outsourcing deal has to be monitored to make sure goals are met and there’s a healthy collaboration. Last in a series

The friendly co-pilot: After the ink has dried, part 2

Overseeing an IT outsourcing arrangement takes time and preparation. Here's why

The friendly co-pilot: After the ink has dried

An outsourcing deal has to be monitored to make sure goals are met and there's a healthy collaboration

The friendly co-pilot: How to find change catalysts

Looking for an IT staffer with skills to relate to business users? There are a number of Canadian institutions teaching them what they need to know

The friendly co-pilot: Handling the problem employee

Difficulties with staffers have to handled quickly, says this columnist. Read how they can be resolved

The friendly co-pilot: Don’t be so quick to head to court

Angry enough at a vendor or supplier to sue? Think about what it will cost in time and money

The friendly co-pilot

Do you have an IT management issue that you want to discuss or have some help resolving? Graham McFarlane, a long-time IT management consultant who has worked with IBM Canada for 10 years, begins his blog for ITWorldCanada.com and he just might have the answer you’re looking for.

Management Memo: The true IT pro

What differentiates the really good IT professional from the rest of the crowd? The qualities outlined here capture the essence of the true IT pro.

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