Galen Gruman

What business needs is an array of services that can be recombined, resulting in new business processes that support new products or services. United Airlines and Thomson Financial provide examples

Can you make Salesforce.com and other on-demand CRM apps play nicely with your ERP and other core systems? How much work and what arrangements will this integration require? Results still vary.

Mess up internal search and you'll frustrate your employees. But mess up external search and you'll alienate your customers. No wonder that e-commerce company execs are grappling hard with this issue.

It can seem like a no-win situation. Business execs want more reports to glean insight on how to manage the company. So IT invests in new BI point solutions -- even as it spends more and more time cleansing data and producing reports -- only to be asked for changes again, since the reports IT delivers keep missing the mark.

So IT invests in new BI point solutions -- even as it spends more and more time cleansing data and producing reports -- only to be asked for changes again, since the reports IT delivers keep missing the mark.

When Mark Alperin went looking to replace his aging Enterprise Resource Planning (ERP) system in 2006, he found himself in the same place as many CIOs of mid-size companies: Not feeling terribly sought after by software vendors who prioritize large enterprise accounts, and facing few choices

As long as they're meeting their regulatory reporting deadlines, most enterprises don't think a lot about closing their books more quickly.

A mobile mess looms for CIOs who ignore the rising popularity of handhelds. New third-generation (3G) cellular networks make wireless handheld computing more convenient for everyone from executive travelers to salespeople and field technicians. This trend poses new challenges to CIOs who need to maintain enterprise network and data security, plus keep end-user support costs down.