Ben Worthen

From now on IT will have to compete with the shadow IT department for every user. If a user doesn't get the technology he thinks he needs to do his job from you--or gets a solution that doesn't work as well as she wants--the user can get an alternative from the shadow IT department.

Most business books have one big idea that the author draws out for 200 pages. Usually the idea can be explained in a review, and the book itself, coloured with vague examples, is best to skim.

A Texas congressman plans to reignite his effort to reform how intellectual property disputes are conducted.

In one of its final acts of 2005, Congress was expected to renew the Patriot Act, the law passed after 9/11 that gave the government more leeway to investigate terrorism-related cases. Key provisions of the law allowing the government to seize electronic records expired Dec. 31. n

In one of its final acts of 2005, Congress was expected to renew the Patriot Act, the law passed after 9/11 that gave the government more leeway to investigate terrorism-related cases. Key provisions of the law allowing the government to seize electronic records expired Dec. 31.

In the words of Yossi Sheffi, director of the MIT Center for Transportation and Logistics: "Resilient companies communicate obsessively." Guess who doesn't.

The IT Infrastructure Library (ITIL), a collection of best practices for IT operations, is gaining notice among CIOs because the guidelines it offers can improve their IT department

There's only so much hype a technology can take before people turn their backs on it. And so when the economy and tech spending...