Amy Helen Johnson

Articles by Amy Helen Johnson

Boost your security career

Information security specialists have it a little better than other IT professionals in today's tight job market, but not by much. That's according to Jim Wade, senior vice president and chief information security officer at financial services firm KeyCorp in Cleveland.

Authoria’s software is all about benefits

In February 1999, 120,000 employees of Norwest Corp. and Wells Fargo & Co. were worried about how a forthcoming merger would affect their benefits. Faced with the prospect of handling questions from the employees, the administrative arm of San Francisco-based Wells Fargo decided to implement a new knowledge-management system for its human resources call centre employees.

Web tool makes for good conversation

In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative he dubbed "Ernie."

Low-cost VPN offers new way of exchanging data

Netscan iPublishing Inc., a legislative and regulatory information publisher on the Web, shuffles 10GB of data per...

BI moves to one-box option

Building a data warehouse is on the short list of Potential IT Projects From Hell. It isn't...

XML is Xtending its reach

Employees need several hundred pages' worth of products, policies and procedures to service customers of San Francisco-based...

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