Thinking like a customer: Your cognitive future in the retail industry

This executive report looks at how cognitive computing is poised to be a disruptive force in the retail industry and solve the challenges retail business face today and in the future
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Over the past decade, emergence of technology-enabled “smarter consumers” has upended traditional retail business models. Many retailers have tried to ride this wave using predictive technologies, but as the quantity of customer data continues to grow, executives fear that existing analytics capabilities are insufficient to gain the necessary insights to fully meet customer expectations.

Forces are dramatically changing the retail landscape, including: