Saturday, June 19, 2021

Your call may be recorded

In this audio interview, Heather Callaghan, manager of information and business development with the city of Toronto’s 311 program, explains how voice analytics helps the city deliver a more effective and efficient call centre experience.
 
 
Player, won’t open in your browser? Click the link here.
 
RELATED CONTENT
 

Would you recommend this article?

0
0

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada
Dave Webb
Dave Webb
Dave Webb is a freelance editor and writer. A veteran journalist of more than 20 years' experience (15 of them in technology), he has held senior editorial positions with a number of technology publications. He was honoured with an Andersen Consulting Award for Excellence in Business Journalism in 2000, and several Canadian Online Publishing Awards as part of the ComputerWorld Canada team.

Related Tech News