U.S. business fax service opens Toronto data centre

One of the earliest electronic ways of communicating – fax – is still alive and well despite email, instant messaging and social networks.

Proof is that U.S.-based service provider etherFax LLC has set leased space in a Toronto data centre to meet the demands of Canadian corporate customers, particularly those with data security worries.

“Data sovereignty concerns about the Patriot Act and things of that in the U.S. are an issue,” said Robert Cichielo, chief technology office and etherFax founder. In addition, traditional Internet Protocol stacks offer no data protection.

“Putting a foothold in the great white north was a final step in giving our customers what they need.”

etherFax sends faxes by their connecting to corporate fax servers or to fax software. One of the features it touts is that all data remains with the customer.

Although the announcement was made Tuesday, etherFax service has been quietly available for a week. It expects to handle “tens of millions of faxes” from Canada in its first month of operations.

Companies here that he expects to be customers include those in finance, banking and health care. Among other advantages is that faxes are accepted as proof of delivery in a court.

etherFax offers to save customers money by doing away leasing phone lines for faxing. For reporting keeps detailed records on calls including length of time of transmission, how many pages were transmitted, the identity of the fax machine. It also can blacklist fax transmitters who it believes are using the service to send objectionable material.

The service is sold through reseller partners, who bundle it with fax software and set the price of the service.

Coincidentally, Cichielo has another Canadian connection: A fax company he founded called Facsys was sold to what became Solgenia, a Mississauga, Ont.-based maker of business applications. In fact Solgenia is one of the partners.

Five years after founding etherFax “people ask me jokingly ‘What are you doing in the fax business? It’s the year 2013.'” But the company offers a service over TDM phone circuits. It is not, he emphasizes, fax over the Internet which has poor security.

“On one hand I sit back in astonishment that people still use the technology,” he admits, “but the reality is it’s here.”



Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Howard Solomon
Howard Solomon
Currently a freelance writer, I'm the former editor of ITWorldCanada.com and Computing Canada. An IT journalist since 1997, I've written for several of ITWC's sister publications including ITBusiness.ca and Computer Dealer News. Before that I was a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times. I can be reached at hsolomon [@] soloreporter.com

Featured Articles

Cybersecurity in 2024: Priorities and challenges for Canadian organizations 

By Derek Manky As predictions for 2024 point to the continued expansion...

Survey shows generative AI is a top priority for Canadian corporate leaders.

Leaders are devoting significant budget to generative AI for 2024 Canadian corporate...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now