THE DEMO: Free help … what’s better than that?

Web Help Desk of Fremont, Calif., has launched a free edition of its help desk software aimed at small businesses, primary and secondary schools and small government organizations.

The company says there’s no trial period or expiration date, and it’s ad-free.

The cross-platform server-side software is available in Linux, Mac OS X and Windows Server flavours. Customers seeking help access the system through any Web browser.

A Web portal for customer support allows users to open trouble tickets and track their progress. The portal also features self-help and suggestions from a database of solutions. Articles from the knowledge base can also be hidden from end-user customers and visible only to support staff.

E-mail can be automatically converted into trouble tickets. Support staff can also add notes to the file by e-mail or through the Web application.

The application can generate a variety of graphical reports, which can be exported to spreadsheets and automatically delivered via e-mail. Service level agreements can trigger automatic e-mail alerts to staff.

The application uses existing Lightweight Directory Access Protocol (LDAP) or Active Directory for log-in and authentication.

The software can be downloaded from

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Dave Webb
Dave Webb
Dave Webb is a freelance editor and writer. A veteran journalist of more than 20 years' experience (15 of them in technology), he has held senior editorial positions with a number of technology publications. He was honoured with an Andersen Consulting Award for Excellence in Business Journalism in 2000, and several Canadian Online Publishing Awards as part of the ComputerWorld Canada team.

Featured Articles

Stemming the tide of cybercrime

By: Derek Manky Technology continues to play a significant role in accelerating...

Power through a work-from-anywhere lifestyle with the LG gram

“The right tool for the right job” is an old adage...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now