Sun unveils sweeping new Y2K warranty

Sun Microsystems Inc. is putting its money where its mouth is by offering users a wide-ranging year 2000 warranty on all products listed as of Jan. 1, 1995.

According to Sun, all products purchased from Sun as of that date are now covered. If a year 2000 problem arises, Sun will replace the product or give users a current book-value refund.

Although customers are becoming increasingly anxious about the compliance status of their Sun products, a company official said, the warranty was always in the works.

“We think it’s the right thing to do,” said Tony Hampel, group manager for year 2000 marketing with the Mountain View, Calif.-based company. “Customers, as we were getting closer and closer to the year 2000, wanted some assurances from Sun…that these products weren’t going to [fail] come Jan. 1.”

Hampel said it isn’t fair to penalize its customers who, when they first signed contracts with Sun, hadn’t even considered year 2000 issues.

But the warranty isn’t without conditions. If a product’s source code has been changed by a third-party, it isn’t covered for year 2000 — products must be in an “as-shipped” state, Hampel said.

Second, equipment purchased after 1995 that came from a Sun-acquired third-party company, that is either no longer supporting the technology or is out of business, is also not covered in the event of year 2000 problems.

Because many of the legal issues surrounding year 2000 have yet to play themselves out, Hampel said, Sun didn’t rush development of the warranty. But he said the vendor decided to announce the warranty last month because it wanted to make it official before its fiscal year got underway on July 1.

“We feel [the warranty] is a very competitive and bold move,” Hampel said. “We also feel that companies like Sun should be doing these kinds of activities to help their customers.”

Sun’s stance is one of the most proactive, said Tom Oleson, research director of the IT advisor program at International Data Corp. (IDC) in Framingham, Mass.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

ADaPT connects employers with highly skilled young workers

Help wanted. That’s what many tech companies across Canada are saying, and research shows...

Unlocking Transformation: IoT and Generative AI Powered by Cloud

Amidst economic fluctuations and disruptive forces, Canadian businesses are steering through uncharted waters. To...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now