Shark tank

Almost too simple

After a break-in at this company, CFO acquires a security system without IT’s input. It never works quite right, the vendor is fired, and now it falls to IT to support it. “One day, the system freaked out and locked down two floors,” says a pilot fish there. “The computer that runs the security system was locked away in the data centre. My boss was trying to break into the impenetrable data centre to fix the problem when I suggested, ‘Why not use the keys we got months ago for just such a scenario?’ He sheepishly took the keys and unlocked the door.”

Un-ruly users

Pilot fish gets the job of making sure all changes to production systems are documented according to the IT department’s procedures. “But I found that most program changes that were carried out on our distributed applications were not following the rules,” fish says. “When I raised this issue, it was obvious that the application programming and network staffs did not comprehend the concept of change management. One response I got was, ‘All we are changing is executables.’”

Vacation time!

Net admin pilot fish schedules her vacation months in advance and makes sure her predecessor is available as backup while she’s gone. “Imagine my surprise when I dialed in on my first day of vacation and saw e-mails about some serious problems at work — followed by my predecessor’s e-mail telling me she’d decided to take off the rest of the week also,” grumbles fish. “I canceled my vacation and went back to work the next day as she left for vacation. Someone obviously needs to define the concept of ‘backup’ to her.”

QuickLink 060316

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

Cybersecurity in 2024: Priorities and challenges for Canadian organizations 

By Derek Manky As predictions for 2024 point to the continued expansion...

Survey shows generative AI is a top priority for Canadian corporate leaders.

Leaders are devoting significant budget to generative AI for 2024 Canadian corporate...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now