The computer business is serving consumers well but could do better when it comes to after sales support, according to the OFT (Office of Fair Trading) which has just completed a year-long investigation into the industry.

The OFT report, Consumer IT Goods and Services, says that overall consumers are satisfied with the price and performance of PC equipment, but that the support services offered by suppliers are the greatest cause for complaint, “with telephone helplines causing the most frustration”.

While the OFT did identify the worst offenders-firms who charge as much as

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Jim Love, Chief Content Officer, IT World Canada