Sitting on a patio, a bottleneck often leads to a good thing. But in IT, it usually leads to a problem. The Canadian Museum of Civilization Corp. in Gatineau, Que., was finding bottlenecks in its storage and resource management systems a hindrance to doing business.

Gordon Butler, chief information technology officer for the museum corporation, which also includes Canada’s War Museum, said storage was historically approached as a manual process, with technicians eyeballing the system on a regular basis hoping to find trends or spot problems before they occurred. But this imprecise technique wasn’t cutting it anymore. The organization wanted something that would help them predict bottle



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