Measuring morale

The following are some tips for gauging the morale of your IT workers:

— Visit workers in their cubicles and ask them directly about job satisfaction.

— Conduct reality checks with workers outside of IT. Employees tend to express themselves more openly outside of their own departments.

— Monitor productivity and quality, two key morale indicators. When IT workers feel stressed and insecure, they can’t focus or produce quality results.

— Take note of the relationship between each IT employee and his immediate manager.

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