Mostly, you will know, the name of the game in e-government hasbeen electronic service delivery — citizens (or clients, orcustomers, if you’re inclined that way) connecting with governmentin the interests of transactions or information or both.

Indeed, the focus on ESD — basically an external phenom — hasbeen such that it’s obscured another side of e-government –internal. The wired (and increasingly wireless) world has beenrevolutionizing the public sector workplace. From HR to payroll toplanning to classification and well beyond, it’s a new world outthere. (Okay, in there).

And there’s more to it than changes to structure and process,however sweeping some of those may be. It’s even changing thelocation of the workplace, by making telecommuting ever moreviable.

To wit: A recent study found that 43 per cent of U.S. governmentemployees sometimes telecommute instead of heading into the office.That’s up from 19 per cent just a year ago.

And it’s no accident: The survey, released by IT vendor CDWGovernment Inc. found that 28 per cent of federal IT workers saidthey believe that their agency provides IT support to all eligibleteleworkers — up from just 5 per cent in 2005.

No word yet on what this is doing to, say, cable TV viewinghabits. But make no mistake: This may be a U.S. study, and it maybe weighed down a bit by such niceties as sample size. But it’s thereal thing. Don’t take my word for it; check out

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