In regards to the letter to the editor titled “E-billing still needs work” from Michel Segeren ( ComputerWorld Canada, October 19, page 11),I would like to address Mr. Segeren’s concerns regarding his experience with e-billing services, and provide clarification about the epost service specifically.
Mr. Segeren stated that he continues to receive paper invoices even after signing up with online billing services. Saving paper is one of the key benefits of epost, and we are proud to say that almost all of our mailers stop sending paper bills once their customers sign up to our service. Because epost delivers the mail online for Canada Post, we are able to offer our mailers and customers legal protection that allows them to “turn off” the paper.
Mr. Segeren also stated that he would like to be notified by e-mail when his e-bills arrive. Committed to making our service as convenient and accessible as possible for our users, epost has always offered an opt-in email notification feature. This means that users have the choice to be notified by e-mail that they have mail waiting for them at epost.
We are pleased to hear that Mr. Segeren is a supporter of new online services such as epost. We take customer feedback very seriously and encourage him to contact us with any future comments and to continue to use the epost service. We believe that epost helps consumers to simplify their lives by providing them with the ability to receive, pay and manage their mail online.
Sarah Gambrill, epost